Servicevoorwaarden

Terms & Conditions of Purchase

This notice is issued by JAM Vehicles Limited (hereafter referred to as “We”, “Us” or “Our”) with company number 08036937, whose registered office is Kemp House, 152-160 City Rd, London, England, EC1V 2NX.

This legal notice applies to the entire contents of the website under the domain name www.jivr.co (Website) and to any correspondence by e-mail between Us and you. This page (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions (Terms) on which we provide Jivr electric vehicles (Product(s)).

These Terms will apply to any contract between us for the sale of a Product to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Website. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to therein.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from the Website.

Our Products

The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Because Our Products are handmade to order, your Product may vary slightly from those images.

All Products shown on the Website are subject to availability.

Use of the Website and use of your personal information

Your use of the Website is governed by our Terms of Website Use and Cookie Policy. We only use your personal information in accordance with our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

How the contract is formed between you and us

Submission of our online order form constitutes an offer by you to purchase a Product on the Terms (Order).

After you place an Order, you will receive an e-mail from us acknowledging that we have received your Order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.

We will confirm our acceptance to you by sending you an e-mail (Confirmation Email). The Contract between us will only be formed when we send you the Confirmation Email.

Price and payment

The price of Our Products (Price) will be as quoted on the Website from time to time. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. Prices may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation Email.

The remaining balance to include the outstanding product payment, plus any local taxes (for example VAT and shipping charges shall be payable prior to delivery of the product as set out in the Confirmation Email.

You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

The Price includes VAT (where applicable) at the applicable current rate for your shipping destination. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The Product Price does not include delivery charges. Our delivery charges are as quoted on the Website during the order process.

You may only purchase Products from the Website if you are at least 18 years old.

If the Final Payment is not made on the delivery date, we reserve the right to cancel the order and retain the Deposit Payment. Without limiting any other right or remedy that We have, if you fail to make payment in full on the due date as provided under clause 4.2 of this Contract, interest shall accrue on the unpaid balance of that amount at the annual rate of 3% above the base rate of the Bank of England, for the time being.

Delivery

Your Order will be fulfilled by the estimated delivery date set out in the Confirmation Email, unless there is an Event Outside Our Control (as defined in clause 9). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us, or you collect the Product from our premises, as decided between us and set out in the Confirmation Email.

The Product will be your responsibility from the completion of delivery.

You own the Product once we have received payment in full, including all applicable delivery charges.

We do deliver to addresses outside the UK.

Your right of return and refund

If you are a consumer, you have a legal right to cancel this Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period of seven (7) working days beginning on the date on which:

You receive your Confirmation Email; or

The date the Product is delivered to you, or due to be collected by you from our premises;

whichever is later (“Cooling Off Period”).

Your right to cancel under clause 6.1 does not apply in the case of any Products made to your specification or clearly personalised.

To cancel a Contract in accordance with clause 6.1, you must notify Us in writing in accordance with clause 10.2

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 6.3. If you returned the Products to us because they were faulty or mis-described, please see clause 6.6.

If you have returned the Products to us under this clause 6.5 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We refund you using the payment method that you used to pay Us.

If the Products were delivered to you:

you must return the Products to us as soon as reasonably practicable;

unless the Products are faulty or not as described (in this case, see clause 6.5), you will be responsible for the cost of returning the Products to us;

you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Our warranty for the Products

We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 7.2.

The warranty in clause 7.1 does not apply to any defect in the Products arising from:

fair wear and tear;

wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

if you fail to operate or use the Products in accordance with the user instructions;

any alteration or repair by you or by a third party who is not one of our authorised repairers; or

any specification provided by you.

This warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our liability to you

We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

defective products under the Consumer Protection Act 1987.

Subject to clause 8.1:

We shall not under any circumstances whatever be liable for any (i) loss of profits; (ii) loss of business; (iii) depletion of goodwill and/or similar losses; (iv) loss of anticipated savings; (v) loss of contract; (vi) loss of use; (vii) ex gratia payments of any kind; or (viii) special, indirect, consequential, punitive or pure economic loss, costs, damages, charges or expenses; and

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Product shall in all circumstances be limited to 200% of the Price.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 9.2.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and

our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Communications between us

When we refer, in these Terms, to “in writing”, this will include e-mail.

If you are a consumer:

To cancel a Contract in accordance with your legal right to do so as set out in clause 6, you must contact us in writing by sending an e-mail to ask@jivr.co or by sending a letter to Kemp House, 152-160 City Rd, London, England, EC1V 2NX. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail or posted the letter to Us.

If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Jam Vehicles Limited at the postal address or email address set out in clause 10.2 (a) above.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your Order.

Amendments to these terms

Our standard terms and conditions of sale can be viewed on www.jivr.co . We reserve the right to update these terms from time to time, giving thirty (30) days prior notice on the site of any changes which are to be introduced. Any future changes will not affect Contracts already concluded, unless the changes are required to be made and given retrospective effect by any law or government authority (in which case it will apply to Contracts if required to do so).

Other important terms

The Terms and the Contract between us, are only in the English Language.

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

Terms of website use

USING THIS WEBSITE

Introduction

You may access most areas of www.jivr.co (Website) without registering your details with us. Certain areas of the Website are only open to you if you register.

By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.

Jam Vehicles Limited (Company) may revise this legal notice at any time by updating this posting. You should check the Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.

Licence

You are permitted to print and download extracts from the Website on the following basis:

no documents or related graphics on the Website are modified in any way;

no graphics on the Website are used separately from the corresponding text; and

the Company’s copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

Any rights not expressly granted in these terms are reserved.

Service Access

While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

Visitor material and conduct

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from the Website any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

for which you have not obtained all necessary licences and/or approvals; or

which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or

which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.

Links to and from other websites

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, any page of the Website, and subject to the following conditions:

you do not remove, distort or otherwise alter the size or appearance of the Company’s logo;

you do not create a frame or any other browser or border environment around the Website;

you do not in any way imply that the Company is endorsing any products or services other than its own;

you do not misrepresent your relationship with the Company nor present any other false information about the Company;

you do not otherwise use any of the Company’s trademarks displayed on the Website without express written permission from the Company;

you do not link from a website that is not owned by you (other than permitted links to social media websites); and

your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

Registration

Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you.

Disclaimer

While the Company endeavours to ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material.

The material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website.

Liability

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

Nothing in this legal notice shall exclude or limit the Company’s liability for:

death or personal injury caused by negligence; or

fraud; or

misrepresentation as to a fundamental matter; or

any liability which cannot be excluded or limited under applicable law.

If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the non- exclusive jurisdiction of the English courts.

Disclaimer

Electric scooters are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds JAM Vehicles Ltd and its owners free from any liability caused by their use.